Refund policy
Returns
You can return a product within 30 days of delivery if it is new, unused, not installed and in its original packaging with all accessories and documents. To start a return, contact us with your order number and the reason for the return. Items sent back without a confirmed return request cannot be accepted.
Items that cannot be returned
- Heaters that have been filled with fuel or run
- Air conditioners that have been installed or connected to a power supply
- Split air conditioners after refrigerant charging
- Products damaged by incorrect installation or use
Return shipping
The customer pays for return shipping, unless the product arrived damaged, defective or different from what you ordered. Pack the product securely: we cannot accept returns damaged in transit because of poor packaging.
Damaged, defective or wrong items
Inspect your order on delivery. If the product is damaged, defective or not what you ordered, contact us within 7 days of delivery with photos of the box and the product, and we will arrange a replacement or a refund.
Refunds
After we receive and inspect the returned product, we will let you know whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank may need extra time to post it. Original shipping charges are refunded only if the product was damaged, defective or sent in error.
Exchanges
To exchange a product for a different model or voltage (for example, 12V for 24V), return the original item and place a new order.
Customers in the EU and UK
Consumers in the European Union and the United Kingdom can also cancel an order within 14 days of delivery under local consumer law.
Contact
For return questions, please use our contact page.